The role of Gamification for sustained Consumer Behavior Change

The Master Thesis focuses on the effects Gamification can have on human behavior and motivation. Behavior models have been applied to analyse their contribution for explaining nowadays Gamification success.
The whole thesis will be published at this blog soon.

Publication of summarized research findings

 Download research summary  

Download complete thesis (german)

To conduct the survey international thought leaders from the fields of Gamification, Psychology and Game Design have been interviewed.

The interviewed experts are: 

Gabe Zichermann

- gamification thought leader. He is the chair of the Gamification Summit and Workshops, and is co-author of the book “Game-Based Marketing” (Wiley, 2010). Gabe frequently muses about games and the world at http://Gamification.Co  and hosts the Gamification Summit.

Sebastian Deterding

-  is a researcher and designer working on user experience, persuasive design, video games, and gamification. His PhD research at the Research Center for Media and Communication at Hamburg University looks into the use of game design to motivate user behavior in non-game contexts. Today, he speaks and publishes internationally on persuasive design and gamification at events such as reboot, re:publica, or Playful, and consults game companies on game usability and playability. http://codingconduct.cc/

 Mario Herger

 -  is a Senior Innovation Strategist at SAP Labs in Palo Alto, California and global head of the Gamification Initiative at SAP. He has worked in the past on a series of new SAP products and drives several communities around innovative topics at SAP.  http://enterprise-gamification.com

Seth Cooper

-  is the creative director of the Center for Game Science at the University of Washington. He received his PhD in Computer Science and Engineering from the University of Washington. His current research focuses on using video games to solve difficult scientific problems. He is the co-creator and lead designer and developer of Foldit. He has also done research in real-time animation for games, often in the mocap lab. He has previously worked at Square Enix, Electronic Arts, Pixar Animation Studios and the UC Berkeley Space Sciences Laboratory (on BOINC).

Christopher Lynch

- is Badgeville’s Director of Product Marketing. Badgeville is one of the leading Gamification Vendors and has more than 150 global customers like ebay, Samsung and Danone.

http://www.badgeville.com/

BJ Fogg

- is specialized at the change of human behavior through persuasive technologies. He is industry consultant and professor at Stanford University and leads Stanford Persuasive Tech Lab. Fortune Magazine listed him as one of “10 New Gurus You Should Know.” http://www.bjfogg.com/; http://captology.stanford.edu/

Markus Breuer
- is a consultant for developing digital strategies. He is specialised in Gamification, Targeting, Personalisation, Engagement and User Involvement. Furthermore he is the CEO of the E-Business Consultancy  Beratung Elephant Seven and manager of the Predictive Behavioral Targeting company nugg.ad. He writes frquently at his Gamificationblog http://intelligent-gamification.de/. 

Johannes Schneider
- is one of Germanys most reputable Brand Consultans and Partner of the Neuro Marketing Consultancy Decode. As an advertisement psychologist he develops market startegies based on the Codes of products and brands. Beyond that he is CEO of Belo Horizonte. http://www.hellobelohorizonte.com/

Jettie Hoonhout
- is a psychologist and senior scientist for Philips product development. She is doing research about innovative interaction technologies für consumer goods.

Paige Petersen 
- is Account Manager und Loyalty Expert of a leading Gamification Vendor BigDoor. She consults companies like Big Brother, Wetpaint and Dell. BigDoor was founded in  2009 and consults nowadays more than 300 international companies. http://www.bigdoor.com/

Tobias Keil
-is psychologist and Managing Director of Manawa Marketing. He is specialized at  (Neuro-) Marketing Research, Consumer Insights, Market Research Marktforschung and Innovations. His strategy consulting includes Marketing- & Brand-Management, Relationship-Management, Neuromarketing and  psychological  Marketing.

15 Ways to Integrate Gamification Features into Your SEO Strategy

Article by Richard Baxter https://seogadget.co.uk/ways-to-integrate-gamification-into-your-seo-strategy/

If You Have a Crappy Product, Gamification is Unlikely to Help

It’s a fair point. If you’re selling crap on the internet, points, badges and leaderboards are never going to sell you more crap on the internet. There are (unfortunate) exceptions to this, but they tend to be examples of terrible games with brilliant game mechanics wrapped around them.

You either have to build very small Gamified features (which we’ll cover in this post) or devise a beautiful, unique experience with Gamification elements engineered in at the core, just like my favourite designer’s showcase and textbook Gamification example, Dribbble.com:

Here are 15 ways to add Gamification into your SEO strategy.

#1 Award Points for Participation

Rule 101 of Game Mechanics: award points for participation. SEOmoz have led in this field for as long as I remember, with points awarded for QA and commenting. A self regulating mechanism exists where other users can thumbs down, should a comment be poor, spammy or plainly in conflict with the community guidleines.

#2 Integrate a Leaderboard to Rank Your Heavy Users

If you’re collecting participation data about your users, let’s say, experience points, then why not rank those users based on the most active? I had an interesting conversation with Dan Sodergreenafter the session and we mutually agreed that integrating other metrics, such as Klout score would be a really interesting addition to an otherwise internally focused leaderboard. Having a leaderboard encourages competition, provided the incentive to do so is appropriate. That incentive could be as simple as recognition and status in and outside of the gamified system.

#3 Create a Virtual Currency to Apply Reward Discounts on your Retail Site

Fab.com has a clever customer referral scheme. Introduce friends, and Fab.com will reward youwith currency to spend in their store. Note the simplicity of the “invite more people” section with integration with Gmail and GMX.

#4 Allow Your Users to Earn Status

People desire status. Look at “Top Contributors” in the Google forums. Those guys get flown out to Google to take part in the Top Contributor Summits. You have to participate heavily (and to some extent compete) for this level of status, and people do! Meetups for VIP’s, your heaviest users and biggest brand advocates are easy to organise and execute.

#5 Create Tangible Rewards for Your Users Who Participate, like Stickers

Entertainment check-ins grew by 800% in 2011 for GetGlue.com, reaching a record high of 11.5 million check-ins in August last year. Tangible rewards don’t have to be financial incentives, they can be small things, like sweets, stickers, cakes (thanks Neeru) even handwritten thank you notes.

#6 Incentivise Profile Completeness

Profile completeness indicators are pretty standard, but LinkedIn.com’s profile completeness incentive is quite interesting. They visually communicate levels thair users need to complete with a promised reward at the end. In my case; 12 times the potential career opportunities. Thanks Linkedin, but I think I’m OK for those for now.

#7 Reward Your Users for Creating Content or Ideas

Every SEO I know is involved with the creation of content, be it via a content team, outsourcing or by themselves. Why not get your users to submit the content for you? We’ve just completed an exciting Gamification project with a recipe startup – needless to say their raw material is recipe submissions, so we’re helping them incentivise users who do so. Let’s not forget Youmoz and SEOmoz QA, excellent examples of community content contribution and participation.

I love using TheFunTheory.com as an example of user 
generated
 assisted link bait via creative competition entries.

#8 Incentivise Content Creation with Financial Reward

Actually pay people for their hard work? Ok. Via Minted.com you can submit a greetings card design, the community votes and the retail site sells the winning designs. The winning contributors receive prize money and ongoing commission for their sales.

#9 Motivate Your Visitors to Register

I love how Cheezeburger use loss aversion to encourage new visitors to register, or previously registered users to login. As a visitor, you participate (rating memes, clicking links) and a pop up appears awarding a badge. To keep the badge, you have to login!

#10 Motivate Your Users to Refer a Friend by Giving Away a Little of What You Offer

Dropbox incentives to refer a friend exist on almost every channel imaginable and they reward their users for learning more about the product, following them on Twitter, giving feedback. It’s a simple, gamified system with a clear and appropriate reward for carrying out the actions most important to the growth of their business. I suppose that’s why they’ve grown so well with very low marketing budgets. PS: follow this link if you’re thinking of signing up for Dropbox…

#11 Motivate Your Users to Link to You

In the Dropbox example, I just linked out because I’ll get something for it. While some SEO’s argue the case against this practice, I think it’s ok most of the time. I use dropbox, I’m a happy customer and I would vouch for their service with our without the extra space awarded via referral. There are heaps of different ways to incentivise users to send traffic to you via referral link (affiliate programs aside), and the reward doesn’t necessarily have to be anything more than a simple value-add to your target site – embeddable objects can look great, users gain by improving the quality of their content.

SEOmoz have a refer a friend program that uses a 302 redirect on the referrer link, to play it totally safe, while Google encourage you to link to them in exchange for authorship snippets in the search results:

#12 Implement a QA System for Long Tail and User Votes

Last year we helped a small car finance operation called carfinance247 develop their long tail traffic via a QA system. We learned, through keyword research that users tend to ask a lot of questions about finance, for example: “how can I get approved for a car loan with a CCJ?”. We implemented a simple system that took off and grew very quickly. This is SEO traffic to their QA section since launch:

It’s extremely simple, where users can rate responses according to usefulness, and reply if they choose. We discussed running internal competitions for in-house staff to compete for prizes based on the number of thumbs-up they get from visitors.

#13 Create Badges that Evidence Expertise (and add to your user profile pages)

I really don’t like the way badges get plastered on almost everything in the name of gamification. Users earn badges for hard work, participation, fun, learning – and when they’re a valued commodity, you’ll get a community seeking ways to earn more. Codeacademy displays the badeges you’ve earned on your profile page. This partial nod to self expression (along with the ability to upload your own photo) might encourage more people to link to their profiles from say, their Google+ pages. I do:

#14 Award Points and Badges for Comments

If you want an out-of-the-box community management tool for WordPress, Disqus would be a great place to start. Their (upgraded) comments plugin creates a community leader-board for your site to rank most frequent commenters. Be warned that while Disqus is a free plugin, their ranks functionality starts at $299 a month.

#15 Focus Social Activity on a Shared Outcome

Back in September 2011, Innocent gave away veg pot offers and numerous discounts in a twitter campaign called Tweet and Eat. The campaign gave consumers a discount depending on the number of people that tweeted its hashtag #tweetandeat. Based on the volume reached, you could opt to recieve a DM with notification of the next discount code available. Very smart and as Hannahputs it, one of the brands that really “get it”.

Design thinking & story telling makes hospital scans enjoyable for kids (min 7:00)

David Kelly presented an inspiring talk about building creative confidence - even for engineers.